The hotel offers amenities for your comfortable stay and unforgettable experiences
Super Comfortable Bed
The bed in our room was exceptionally comfy, allowing us to get a great night's sleep during our stay.view full review
Spacious Shower
The bathroom was impressively spacious and the shower provided excellent water pressure for a refreshing experience.view full review
Outstanding Restaurant
Dining at Esther was a highlight of our trip, with delicious meals that exceeded our expectations.view full review
Elegant Styling
The modern decor throughout the hotel was beautiful and added a touch of elegance to our stay.view full review
General
No smoking on site
Free Wi-Fi in public areas
Paid parking
Safe deposit box
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Elevator
Coffee shop
Smoke detectors
Electric vehicle charging station
Fire extinguishers
Key card access
Sports & Fitness
Fitness center
Guest Parking
Electric kettle
Services
Valet parking
Room service
Housekeeping
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Cribs
Children's menu
Room features
Air conditioning
Heating
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
4 Viaduct Harbour Avenue,
Auckland,
New Zealand,
1010,
Auckland Region
Map view
street view
4 Viaduct Harbour Avenue,
Auckland,
New Zealand,
1010,
Auckland Region
City landmarks
Tower
SkyTower
2600 ft
Parks
Auckland War Memorial Museum
1.5
mi
Viaduct Harbour Ave
Viaduct Harbor
3100 ft
Square
Aotea Square
2600 ft
Gallery
Auckland Art Gallery Toi o Tamaki
4700 ft
Museums
New Zealand Maritime Museum
3100 ft
Broadway Theatre
Aotea Centre
2600 ft
Events
SKYCITY Auckland Convention Centre
2600 ft
Public Building
Auckland Town Hall
2600 ft
Parks
Albert Park
4700 ft
Auckland CentralNew Zealand
Queen Street
1.2
mi
Shopping Area
Victoria Park Market
4200 ft
Square
Takutai Square
4200 ft
Harbor
Queens Wharf
4200 ft
Square
Vulcan Lane
4700 ft
Queen Street Aotea Square
Statue of Sir Dove-Myer Robinson
2400 ft
Level 3 130 Quay Street Waitemata Harbour
Britomart
4200 ft
Bridges
Auckland Harbour Bridge
1.3
mi
Stadiums
Spark Arena
1.5
mi
Harbor
Princes Wharf
2300 ft
Events
SKYCITY Auckland
2600 ft
Libraries
Central City Library
4700 ft
Ferry Building 99 Quay Street
Ferry Building
4200 ft
Nearby
Church
St Patrick's Cathedral
1200 ft
Square
Wynyard Quarter
1900 ft
Events
ANZ Viaduct Events Centre
1700 ft
Church
St Matthew-in-the-City Church
2000 ft
Bridges
Wynyard Crossing
1500 ft
Auckland CentralNew Zealand
Coast-to-Coast Walkway
1600 ft
138 Halsey Street Freemans Bay
America's Cup Village
1400 ft
Restaurants
Salt Cafe
700 ft
1 Fanshawe St
21 Viaduct Cafe
700 ft
21 Viaduct Harbour Avenue
Soul Bar & Bistro
1700 ft
Unit 16-18 Viaduct Harbour
Orbit 360° Dining
2200 ft
Cnr Victoria and Federal Streets Level 52
Boracay Garden Restaurant Ltd
1300 ft
124 Customs Street West Viaduct
Major Sprout
1700 ft
21 Graham Street
Mojo Viaduct Harbour
1000 ft
Vodaphone Building 20 Viaduct Harbour Avenue
Depot Eatery & Oyster Bar
2400 ft
86 Federal Street
Muddy Farmer
1100 ft
74 Wyndham Street Next To Heritage Hotel
Reviews and Ratings
Feedback from previous guests about their experience.
82%
liked the hotel and would stay again
friendly staff
great location
room not ready on time
limited dining knowledge
8.2/10
Great
Rooms
7.3
Location
8.8
Service
9.0
Dining
7.7
Guest reviews
8.2/10
based on 9 review
8.7
8.7/10based on 2554 review
David
United Kingdom,
April
2024
8.4/10
The hotel had a very unique and stylish layout with industrial steel doors, making it stand out. The service was fantastic, with incredibly accommodating and friendly staff. The location was ideal, being close to the Viaduct and downtown shopping. The dining experience was great, although the breakfast menu was a bit limited. The facilities were top-notch, offering everything needed for a comfortable stay.
Rooms
8.0
The rooms were laid out beautifully and very stylish.
Service
9.0
The staff were amazing, knowledgeable, and super friendly and helpful.
Location
9.0
The hotel is in a fantastic location close to the beautiful Auckland harbor.
Dining
7.0
The dining experience was tasty and accommodating, but the breakfast menu had limited options.
Facilities
9.0
The hotel offers excellent facilities.
Ian
United Kingdom,
April
2024
8.2/10
Upon arrival, I found the hotel to be a mixed experience. The rooms were very noisy after checking in, and the view out the window overlooked the indoor restaurant, which wasn't ideal. However, the service from the hotel guest staff was exceptional, as they really went above and beyond to help us with our luggage, a true standout in my New Zealand travels so far. The location was near the city center, just a 5-minute walk away, making it very convenient for exploring. The dining experience was not as traditional as I would have liked, but the Thai dishes were exceptional and the entire place had a great vibe due to being fairly new. Despite some drawbacks, the hotel did offer some unique and positive experiences.
Rooms
7.0
The rooms were very noisy after checking in and had an internal view out the window overlooking the indoor restaurant. They were lit very dark.
Service
9.0
The hotel guest staff was incredibly helpful and friendly, going above and beyond to assist us, even in stressful situations like dealing with taxi drivers.
Location
8.0
The hotel is perfect in location, just minutes away from the city center, offering easy access to the CBD and all amenities. The proximity to the viaduct and new shopping area at Commercial Bay was a plus.
Dining
9.0
The dining experience was the best I have ever had, with a great vibe and delicious Thai dishes. However, it was not as traditional as I would like.
Facilities
8.0
The hotel facilities were modern and well-equipped, contributing to a comfortable stay.
Walter
United Kingdom,
April
2024
8.4/10
The hotel had spacious rooms, although my room wasn't ready until 1 hour late. The service was top-notch, especially when we had to cut short our stay due to a medical appointment. The location was perfect for exploring the Viaduct area and enjoying the America's Cup yachting. Dining options were fabulous, with a Turkish theme on some items. The hotel facilities were excellent, adding to the overall comfort of our stay.
Rooms
7.0
The room was a good size, but it was ready 1 hour late.
Service
9.0
The service was very good and they showed genuine sympathy with our circumstances.
Location
9.0
The hotel's location was great for exploring the Viaduct area and waterfront.
Dining
8.0
The dining experience was fabulous, with a Turkish theme on some items.
Facilities
9.0
The hotel facilities were excellent, adding to the overall comfort of our stay.
friendly staff
room not ready on time
J.
United Kingdom,
March
2024
8.8/10
The hotel is absolutely gorgeous, offering lovely, classy rooms that are a bit smaller in reality than the pictures suggest, but still provide a unique experience. The service is top-notch, with incredibly friendly and helpful staff making my stay truly enjoyable. The location is central and convenient, close to the CBD and surrounded by great eateries and shopping areas. The dining options are fantastic, especially the delightful hotel breakfast. However, the price might be a bit high for some travelers, but the overall experience is worth it.
Rooms
8.0
I loved the lovely and classy rooms, although they were a bit smaller than expected from the pictures.
Service
9.0
The service at the hotel was amazing, with very friendly and helpful staff who quickly sorted out any issues.
Location
9.0
The location is fantastic, right on the harbor and close to great eateries and shopping areas.
Dining
9.0
The dining experience was exceptional, especially the hotel breakfast that was to die for.
Facilities
9.0
The facilities at the hotel are excellent, providing everything needed for a comfortable stay.
Richard
United Kingdom,
December
2023
7.8/10
The hotel has well-appointed rooms with great in-room facilities. Unfortunately, there is no bath, which is a luxury we enjoy on trips. The rooms appear smaller than in photos and have an industrial feel rather than a cozy one.
Rooms
7.0
The rooms are well-appointed with great in-room facilities, but no bath and smaller than expected.
Service
9.0
The service was excellent, with super friendly and accommodating staff who meet you at the door and help with your bags. They came to our room promptly to assist us.
Location
8.0
The location is perfect once you find the hotel, with easy access to restaurants, bars, and a pleasant walk to the waterfront.
Dining
7.0
The dining experience had its low points, but overall, the food was nicely presented and delicious.
Facilities
8.0
The hotel offers a range of facilities including room service, dry cleaning, housekeeping, valet parking, and a welcoming bar with friendly staff like Jason and Amera.
Dick
United States of America,
July
2023
8.2/10
The hotel is perfectly located in the Viaduct area, offering easy access to great restaurants and cafes. The rooms, while comfortable, had a peculiar lighting setup that could be a bit challenging at night. The service was top-notch, especially at the rooftop bar, although there were slight inconveniences during check-out. The dining options, although somewhat limited, provided a pleasant experience overall. The facilities were well-maintained, offering a cozy ambiance for guests.
Rooms
8.0
The rooms were exactly as expected, comfortable and clean, but the lighting setup was a bit odd.
Service
9.0
The staff across the hotel were friendly and accommodating, with exceptional service at the rooftop bar.
Location
9.0
The hotel's location in the Viaduct area is fantastic, with plenty of dining options nearby and just a short distance from meeting venues.
Dining
7.0
The dining experience was good overall, with friendly staff, but the menu was a bit limited, especially in the evening.
Facilities
8.0
The hotel facilities were well-maintained and created a cozy atmosphere for guests.
Tommy
United States of America,
July
2023
8.2/10
My stay at the hotel was fantastic overall. The rooms were incredibly spacious, well-appointed, and comfortable. However, they could have been better lit and ready for check-in upon our arrival. The service was top-notch, with the staff always going above and beyond to assist and make our stay enjoyable. The location was ideal, just a short walk away from lively pubs, cafes, and the beautiful Viaduct Harbour. The dining experience was a mix of great meals and some subpar offerings. The facilities were well-maintained, offering a pleasant experience.
Rooms
8.0
The rooms were well-appointed and comfortable, but slightly underlit and not ready for check-in upon our arrival.
Service
9.0
The service was amazing, with the staff being incredibly helpful and fun to deal with.
Location
9.0
The hotel's location was great, nestled on a quiet street but just a stone's throw away from the best restaurants and bars in Auckland CBD.
Dining
7.0
The dining experience offered a mix of great meals and some subpar offerings.
Facilities
8.0
The facilities were well-maintained and added to the overall positive experience.
Sara
United States of America,
June
2023
8.2/10
I loved my stay at the hotel! The rooms had a modern vibe with eclectic decor and a nice bathroom. The location was perfect for exploring the viaduct area. The staff was welcoming and friendly, making my experience enjoyable. However, the room wasn't ready when I arrived, and housekeeping missed servicing it in the afternoon.
Rooms
8.0
The rooms were modern with eclectic decor and a nice bathroom, but a bit on the dark side lighting wise, which I know is part of the QT vibe.
Service
9.0
The staff was extremely polite, friendly, and helpful. They made my stay feel special.
Location
9.0
The location was amazing, just a short walk to the viaduct harbor, restaurants, and bars. The in-house bar was also great, especially Jason the bartender and Amera.
Dining
7.0
The dining experience was lovely with nicely presented dishes and friendly wait staff.
Facilities
8.0
The hotel had great facilities, from designer magazines to a Dyson hair dryer in the rooms.
Agnes
United Kingdom,
April
2023
7.8/10
The hotel had a fantastic location on the Viaduct, making it easy to walk to the waterfront and CBD. The service was amazing, with accommodating and super friendly staff. The dining experience was fantastic, although the breakfast was not as traditional as expected. Overall, a great value for the price with excellent facilities.
Rooms
5.0
My room overlooked Franshaw Street and was dusty.
Service
9.0
The staff were accommodating, helpful, and super friendly. They even went above and beyond for us with a drink and free late check out to make up for the inconvenience.
Location
9.0
The hotel's location on the Viaduct was excellent, close to the waterfront and CBD. I enjoyed the rooftop bar and found the staff knowledgeable about the area.
Dining
8.0
The dining experience was amazing with grilled seafood. However, the breakfast options were not as traditional as I would have liked.
Facilities
8.0
The facilities were great, although there was a lack of housekeeping and towels at times, which was not communicated initially.
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